Help Center
We publish exciting, intriguing, and wholesome stories with well-developed and faith-centered characters for hours of reading pleasure.
Account & Orders
After placing an order on guideposts.org, you will receive an email confirmation within 24 hours that includes the following information:
Order number
Item(s) ordered
Description
Quantities
Price of each item
Shipping address(es)
Billing address
Payment information
Please print and/or save this confirmation and use it to check the status of your order.
If you do not receive an order confirmation within 24 hours:
Check your spam folder
Add the following email address to your address book to ensure timely communication CustomerService@guideposts.org
You may contact our online chat
When reviewing your shopping cart right before checkout, select “Checkout with Multiple Addresses” located right under the Proceed to Checkout box.
To send to multiple addresses, you will need to sign into your account or create a new account (this takes less than 5 minutes!) If you have an account but don’t remember your credentials, select “Forgot My Password”.
Once you’ve signed into your account, you will be brought to a new screen labeled “Ship to Multiple Addresses“. On this page you’ll have to either enter multiple addresses or select previously used addresses. From there you will have to select “Go to Shipping Information” where you’ll have to choose which shipping type you would like to use (Standard, USPS Priority, and UPS 1 Day).
After selecting your shipping type, you will have to enter your billing information. Review your order information to ensure everything looks correct, and proceed to checkout. Please…
Products
Downloadable Products (eBooks/ePDF/ePub/Audiobook)
We have a select group of popular titles available on Amazon, which you can view on our Amazon Author page. Be sure to Follow us to receive updates on new titles that launch on Amazon, including Amazon exclusives.
Shipping, Returns and Refund Policy
When reviewing your shopping cart right before checkout, select “Checkout with Multiple Addresses” located right under the Proceed to Checkout box.
To send to multiple addresses, you will need to sign into your account or create a new account (this takes less than 5 minutes!) If you have an account but don’t remember your credentials, select “Forgot My Password”.
Once you’ve signed into your account, you will be brought to a new screen labeled “Ship to Multiple Addresses“. On this page you’ll have to either enter multiple addresses or select previously used addresses. From there you will have to select “Go to Shipping Information” where you’ll have to choose which shipping type you would like to use (Standard, USPS Priority, and UPS 1 Day).
After selecting your shipping type, you will have to enter your billing information. Review your order information to ensure everything looks correct, and proceed to checkout. Please…